Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.

Refunds for returned items will be issued to the original payment method you used when placing your order.

Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided. If you still have additional questions about returning the item, feel free to contact us at info@carncier.com.